Although every attempt is made to prevent cargo loss and damage, there may be an instance when you find it necessary to file a Cargo Claim. Our policy is to handle your claim promptly and fairly. The following reminders can assist us in meeting this objective and help us to avoid processing delays.
Claims must be filed in writing at time of delivery. The Document you are signing is called a AOD, Acceptance Of Delivery! This means you accept the Freight in its current condition. NEVER SIGN THIS DOCUMENT WITHOUT INSPECTING YOUR FREIGHT FIRST! If the delivery driver is rude or pushy, then Please call us ASAP or Refuse the Delivery and call us ASAP!!! All Freight Shipped is In a NEW box with no Holes, Dents, or Scratches...If your Freight has any external signs of this, Write it up. It covers you and only takes a minute!! If you have a digital camera or camera phone, please take pictures of the damage if at all possible! The claim must be supported by the original freight bill, the original Bill of Lading, and the original invoice for goods. Filing of a claim should take place as soon as possible after occurrence, and must be filed on the delivery date to meet the Bill of Lading contract requirements. If there is a Need for ANY replacement or Warranty Parts, the Dr will pay the inbound shipping cost! In the Event the MFG requires the part to be Returned, The customer will also pay any return shipping cost. This policy is STANDARD for ALL Manufacturers. Most MFG Have a One Year parts warranty! There are NO MFG’s that cover labor warranty!
*Note that there are Government restrictions on some products, and some products cannot be shipped to international destinations.
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